We want to keep the world travelling, while working within our planet’s limits. We’ll do this by focusing on the whole journey – from how our products are made to how they last. The new Proxis suitcase has been made to resist years of travel and adventures, and to accompany you wherever you want to go. It now also includes a new and unique service plan that accompanies you during the lifetime of your product.

It is important for us that you are well aware of the special benefits of the Samsonite wecare service plan upon the purchase & registration of a Proxis suitcase.

worry-free service

No-questions-asked in the event that you need your product repaired, including transport damage (by airlines for example) – this does not cover cosmetic damage or damage caused by misuse as explained below (*).

thorough check-up

We will give your product a thorough overhaul when you book it in for repair or service, cleaning it up and replacing wheels if necessary, to ensure your Proxis suitcase is as functional as the day you purchased it.

replace & recycle

If your case is unrepairable (*), we will replace it and recycle your unrepairable item. In this way, we make sure that your damaged item’s end of life footprint is reduced to the minimum. The few components that today may not yet qualify for recycling or repurposing will be correctly disposed of whilst we continue to seek sustainable end of life solutions for those parts as well.

recycle & get rewarded

We will organize the collection of your product at our expense and to thank you for your loyalty we will send you, upon receipt of your registered product, a 10% voucher redeemable with your next purchase. This voucher is valid for up to 12 months in all shops or online stores, both our own and those of our authorized stockists.

ADDITIONAL 10 YEARS RECYCLING SERVICE

This recycling service is valid for an additional 10 years beyond the already existing 10-year warranty period, so between 5 and 20 years after you purchased your product you will still benefit from it.

(*) Our service plan does not cover damage caused by misuse, accidents, improper handling, normal wear and tear, cosmetic damage like scratches, dents, stains, color changes or other non-functional changes in the appearance of the product.

Electric and electronic components and connections, cables, adaptors and batteries benefit only of the legal or statutory warranty which may vary from state to state or country to country.