Contact us

NAYAN NV and Samsonite welcome your questions and comments.
Please select your question.

I would like to order a Spare Part or I need to repair my luggage.

Please read our section on spare parts, locks and keys in our FAQ.

Visit our service website Support & Go to order spare parts for your Samsonite product

I would like to contact someone regarding Business Gifts.

Please visit our Corporate Gifts page for more information.
Q: Where can I find the full catalog?
A: Please download our most recent catalog here.

I would like to contact customer service regarding my online order.

Contact Customer service :
Office Hours :
Monday-Friday : 7.00am - 5.00pm and Saturday from 8.00am - 12.00 noon.
Please mention your order number or account number that you received while placing an order in all correspondence.

Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.

I have a Samsonite product and I have a question.

We recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.
Please read our section on repairs on the FAQ section for detailed instructions.

To provide you with a better experience with our repair centre, please provide the following information: